Support
Help with your PresenceFlow account, billing and published pages.
Contact us
Our support contact details are being finalised ahead of launch. In the meantime, the steps below resolve the most common problems.
Trouble signing in
- Forgotten your password? Use reset your password and we will email you a link.
- Signed up but cannot get in? Check your inbox and spam folder for the verification email. You can request a new one from the verification screen after signing in.
- Verification or reset link not working? Links expire and can only be used once. Request a fresh one and open it in the same browser.
Ready to try again? Sign in or .
Account access problems
If you can sign in but the app will not open, or you see a message telling you that your account could not be loaded, sign out and back in first. If that does not fix it, contact us with the email address on your account and we will investigate.
Billing and subscription
Your plan, invoices and cancellation are all handled in billing settings inside the product. Sign in and open Settings to view your subscription or to cancel. Cancelling keeps your access until the end of the period you have already paid for.
Your public page
Your public page is controlled from the Public Page section of the product. You choose which sections are visible, and you can unpublish the page at any time, which removes it from public view.
Privacy and terms
Read our Privacy Policy and Terms of Service. For questions about your personal information or to make a data protection request, use the contact details above.